Return Policy

We have a 365-day return policy, which means you have 365 days after receiving your item to request a return.

Our products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.

To start a return, you can contact us at hello@getgladis.com. If your return is accepted, we will provide instructions on how and where to send your package. The customer will be responsible for the return shipping fee. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return-related questions at hello@getgladis.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged in any way, so that we can evaluate the issue and make it right.

Refunds

You can read more about our "No Hair Guarantee" here.